Glenview Park District - Strategic Plan

About GPD

Glenview Park District Strategic Plan

Following a period of rapid growth between 1990 and 2005, the Glenview Park District board and staff in 2006 developed a Strategic Plan for 2007-2010 to set future priorities for the park district. Prior to developing the plan, the park district surveyed 5,000 residents and conducted several focus groups to identify possible priority areas. Employee teams then developed recommendations to address each area. These recommendations were reviewed and prioritized at a series of meetings in October 2006 by a Strategic Plan Advisory Committee (SPAC) consisting of board members, senior staff and residents. Their feedback and prioritization of these recommendations became the basis for the Glenview Park District Strategic Plan for 2007-2010 which was approved by the park board in January 2007. To review a copy of the entire Strategic Plan, click image above.

Strategic Plan Initiatives
Below are the initiatives outlined in the Strategic Plan and the progress which has been made toward accomplishing these tasks as of September 2008. Entries in red denote accomplishments made since previous update in April 2008.

Initiative Status Code
+ Completed * Started		= Not Started HOLD On hold

Initiative: UPGRADE EXISTING FACILITIES *

Item	Status	Initiative	Target Date	Comments
1.1	+	Develop a plan and funding for the ongoing repair and maintenance of existing facilities.	2007-2010	Capital replacement and a multi-year plan for the use of developer donation funds are in place.
1.1A	=	Hire a firm to conduct a facilities-condition analysis to document and plan for short-term and long-term needs based on the lifecycle of each building.	2007-2008	Gathering information on potential consultants.
1.1B	=	Develop uniform maintenance standards	2008-2009
1.1C	*	Develop a facilities maintenance system for tracking assets, work requests, parts inventory, labor and preventive maintenance schedules.	2008-2009	Installed Rec Trac upgrade which has capability to handle some of these aspects.
1.1D	*	Implement a method for remote monitoring of mechanical systems to troubleshoot and monitor system performance and adjust levels of operation for energy conservation	2008-2009	Implemented KMC Controls at Park Center for mechanical systems and implemented remote monitoring of computer servers. The new Ice Center mechanicals have the capability for some level of remote monitoring but this is still being investigated.
1.1E	=	Develop a master plan and funding for annual fieldhouse maintenance and/or replacement	2008-2009
1.2	*	Centralize management responsibility for custodial services, mechanical systems/ maintenance repairs, building supplies procurement/ inventory and energy management contracts.	2007-2008	Joint custodial bid has been completed. The Cooperative Purchase Program from IPRA is centrally managed through the Recreation Division.
1.3	+	Conduct a trend analysis and develop projections for program participation levels to drive future facility renovation and development.	2007-2008	Registration and Attendance report has been developed which provides the basis for ongoing analysis. The second year report (2007-2008 fiscal year) was presented to park board in Sept. 2008.
1.4	+	Develop a master plan for the Town and Country property which includes a park maintenance facility and athletic fields.	2007-2008	Plan developed and approved by the park board.
1.5	*	Conduct a needs assessment of community sports organizations using park district athletic fields to drive future development/ renovation of sports fields	2007-2008	Initial staff assessment is complete and was used to help with Community Park West II planning.
1.6	*	Work with local sports organizations to more forward on the development of new fields that can be funded through grants and donations.	2008-2009	New baseball fields developed at Community Park West II with assistance from Glenview Youth Baseball.
1.7	*	Update/develop plan to meet ADA requirements	2009-2010	All renovation projects include ADA compliance features.
2.1	+	Renovate ice skating mechanical systems	2007-2009	Project completed on target. Renovated facility opened Sept. 2, 2008.
2.1A	+	Develop construction plans for Ice Center mechanicals	2007-2008	Plans are done; construction scheduled.
2.1B	+	Begin construction on Ice Center mechanicals	2008-2009	Project completed on target. Renovated facility opened Sept. 2, 2008.
2.2	*	Plan and move forward on funding for efficient office facilities for Park District administration	2007-2009	Concept approved by Board. Intergovernmental agreement has been approved by both elected boards. Staff representatives from each agency have been assigned to the project and initial planning meetings are underway.
2.2A	*	Develop construction plans for administrative offices	2008-2009	Date changed from 2007-2008. Space needs have been identified.
2.2B	=	Begin construction on administrative offices	2009-2010	Date changed from 2008-2009. Anticipate construction to begin Fall 2009.
2.3	*	Plan and move forward on funding for an efficient Park Services maintenance facility	2007-2008	Plan to move forward with construction drawings approved by park board in July 2008.
2.3A	+	Evaluate the feasibility of including next phase of Community Park West Athletic Field development with the project.	2007-2008	Athletic fields are in CPW master plan.
2.3B	+	Develop construction plans for Park Services maintenance facility	2007-2008	Board approved preparation of construction drawings in July 2008.
2.3C	=	Begin construction for Park Services maintenance facility	2009-2010	On target to begin construction in summer 2009.
2.4	*	Enhance and increase the amount of natural resource areas	2007-2008	Took over Air Station Prairie; Gallery Park planned for 2008; new berm and native prairie being planned at The Grove as part of tollway project. Will explore other opportunities as they become available.
2.4A	*	Work with the Natural Resource Commission and other entities to develop an updated inventory of natural areas and open space.	2007-2008	Working with VOG contractor on the inventory.
2.4B	+	Updated Glenview Park District environmental policies	2008-2009	Board approved in August 2008.
2.4C	*	Implement an Environmental Management Plan	2007-2010	Environmental Team is in place, initial training complete; plans are being developed.
2.5	Hold	Construct a third sheet of ice at the Glenview Ice Center if funding becomes available.	Hold Need funding	We will continue to explore the land adjacent to the facility and funding opportunities and monitor market demand.
2.6	=	Develop a plan for the construction of a permanent clubhouse at Glenview National 9 and implement	2009-2010
2.7	*	Explore grant and donation opportunities.	2007-2010	Applied for grants or Legislative Line-items for Wagner Farm, Glenview Ice, Crowley, CPW, tennis lighting, road work at The Grove.
2.7A	*	Replace switches and reconfigure lighting in Park Center public areas and pool.	2007-2010	Design is complete. Bid process is schedule for November 2008. Decision to proceed with this improvement will depend on cost of other priorities.
2.7B	+	Replace lighting at Glenview Tennis Club	2007-2010	Lighting has been installed. Grant application submitted. Savings of $5,000-$8,000 projected.
2.7C	+	Replace lighting and emissivity ceiling at Glenview Ice Center	2007-2010	Part of the overall Ice Center renovation project completed September 2, 2008.
2.8	*	Develop a master plan for a dog park and construct if a site and funding becomes available.	2007-2010	Master plan approved by Board. Bid process is complete. Construction began in Spring/Summer 2008 and is 30% complete.
2.9	+	Complete office renovation at The Grove	2007-2008
2.10	+	Replace the Crowley Park Fieldhouse	2007-2008	Completed. Re-dedication ceremony conducted in June 2008.

* For additional information on how these project were prioritized and their associated costs, click here.

Initiative: STRENGTHEN OPERATIONAL AND LONG-TERM FINANCES

Item	Status	Initiative	Target Date	Comments
3.1	+	Finalize and approve Categories of Park Services and District Financial plan.	2007-2008	Complete- Board approved.
3.2	+	Develop/update a set of financial policies to guide decision making (use of TIF, use of rollover bonds, allocation methodology of G&A, bond refinancing guidelines, fund balance goals, etc.).	2007-2009	Financial plan has been approved by the Board for the use of TIF and rollover bonds.
3.3	*	Increase the use of financial analysis in business planning (end of TIF, debt levels, revision of management reports).	2007-2009	Reports have been developed on key indicators for retail operations, reports for recreation program profit/loss have been modified; working on financial aspects for facility business plans. Financial Plan for capital projects and use of TIF has been developed.
3.4	*	Develop business plans for each major program area predicated on the “Categories of Park Services” parameters.	2007-2009	See specific results for functional areas below.
3.4A1	+	Develop and implement Glenview National 9 business plan.	2007-2008	Complete
3.4A2	*	Develop and implement Glenview Park Golf business plan.	2007-2008	Working with the facility management, accounting and marketing to develop plans.
3.4B	=	Develop and implement Tennis business plan	2009-2010	Date changed from 2008-2009 based on prioritization of projects.
3.4C1	+	Develop and implement Ice Center business plan	2007-2008	Complete
3.4D	*	Develop and implement Fitness business plan	2008-2009	Will be part of annual recommendation scheduled for Dec. 2008.
3.4E	+	Develop and implement Aquatics business plan	2007-2008	Complete
3.4F	=	Develop and implement Recreation business plan	2009-2010
3.4G	=	Develop and implement Food Service business plan	2008-2009
3.5	+	Develop a plan to increase facility reserves.	2007-2008	Increases in reserves were planned for in 2007-2008 budget for Recreation, Park Services, Farm and Fields and Museum funds.
3.6	*	Evaluate, update and improve internal financial processes and controls (i.e. purchasing controls, cash handling processes and controls, purchase order processes, etc.).	2007-2009	Controls have been tightened on supporting documentation for purchases, payment of sales tax, use of Get-It card.
3.6A	*	Update purchasing policies		Purchasing policy has been developed and reviewed by our auditors. Reviewed by park board Finance committee and passed at September board meeting. Retraining of all staff will take place in October.
3.7	+	Attain GFOA Certificate of Excellence in Financial Reporting	2007-2009	Received in both 2007 and 2008.

Initiative: STRENGTHEN COMMUNITY RELATIONSHIPS

Item	Status	Initiative	Target Date	Comments
4.1	*	Investigate the feasibility of a cooperative agreement with the Village of Glenview for the operation and management of Gallery Park	2008-2009	Moved to 2008-2009. decision was made to put on hold until Tyner had been operational for one year. Initial discussions have taken place and additional discussion will continue in Fall 2008.
4.2	+	Assist Village in planning best use for Navy property	TBD by Village	Ongoing discussions with Village, School District and Park District on the public use land.
4.3	+	Investigate feasibility of a cooperative agreement with the Village of Glenview for the operation and management of Air Station Prairie and Tyner Interpretive Center	2007-2008	Transition of operation and management complete.
4.4	*	Re-evaluate and update school/park agreements	2007-2009	In process of gathering school usage data.
4.5	*	Develop formal partnership agreements with affiliates and partners in the delivery of recreation programs to the community (AYSO, GYB, GYSA, Junior Titan Football, Titan Girls Softball, etc.)	2007-2009	Originally a 2008 item; Finalizing cooperative agreement with GYB for development of 4 fields at CPW; Exploring cooperative efforts with GBS for their new fitness center; negotiating a land swap with GBS and Glenview Ice Center for better usage of public land. Rewrite of recognized organization policy is scheduled for fourth quarter of 2008. Working closely with District 225 on GTAC program and future pool use.
4.6	*	Develop and implement a communication plan to residents on the many benefits of new cooperative efforts with Village and affiliates	2007-2009	Ongoing project; have publicized Tyner award, senior gift to school district.
4.7	*	Explore cooperative efforts with Village related to the development of proposed maintenance facility at Community Park West	2007-2008	Have worked cooperatively with the VOG on a temporary road at CPW, snow dumping and salt storage issues.
4.8	*	Conduct regular meetings with affiliated sports organizations to aid in the planning and delivery of services	2007-2009	Staff liaisons attend regular Board meetings for AYSO and GYB, part of CPW II planning. Visitation meetings planned for Fall 2008.
4.9	*	Explore opportunities to work cooperatively with the Village to meet community needs	2007-2010	Used Park Center as emergency Red Cross center during severe storm; Worked cooperatively on storm clean-up and sandbagging efforts; joint efforts to create temporary road through CPW during bridge construction.

Initiative: SUSTAIN HIGH QUALITY PROGRAMMING

Item	Status	Initiative	Target Date	Comments
5.1	*	Develop and maintain a District-wide, facility by facility electronic web-based calendar available to all program staff for use in scheduling staff and to assist in avoiding other District major events.	2008-2009	New calendar is on the website that is updated weekly.
5.2	*	Review and update the methodology for addressing facility overhead when determining program pricing using the “Categories of Park Services” guidelines.	2007-2008	Will be part of financial policies currently being developed.
5.3	=	Create and implement a standardized (District-wide) evaluation form and process to gather information from current participants regarding interests, fee levels, time and day preferences.	2008-2009
5.4	=	Evaluate and maximize the use of school and other public space as may be available in the community in order to expand programmable space.	2009-2010
5.5	*	Conduct a program audit/analysis and expand programs where needed with special emphasis for specific populations in community (teens, ethnic, economic, single/working parents, etc.)	2007-2010	Conducted 27 new programs during first year of operation at Air Station Prairie; Co-sponsor of Our Climate Matters; new special events at Wagner Farm and outdoor pools; Took over and enhanced Farmer's Market.
5.6	=	Update the policies and procedures governing recognized organization status of smaller affiliated groups such as neighborhood associations, clubs, non-profit special interest groups.	2009-2010
5.7	*	Explore opportunities to expand amenities to community through reciprocal agreements with other park districts	2007-2010	Agreement in place for use of Des Plaines driving range and golf courses.

Initiative: DIFFERENTIATE THROUGH EXCEPTIONAL CUSTOMER SERVICE

Item	Status	Initiative	Target Date>	Comments
6.1	*	Identify and implement operating efficiencies	2007-2010	A list of cost savings and efficiencies was handed out at September Park Board Meeting.
6.2	*	Provide a centrally managed, convenient, "customer friendly" registration, facility scheduling and membership purchasing operation	2007-2010	On-line registration for camp deposits; e-mail household numbers to past registrants each season for ease in registration and to avoid phone calls.
6.3	*	Finalize and implement customer service standards and hold team members accountable	2007-2008	Draft of standards developed.
6.3A	+	Ensure that during core business hours, the main phone number at each facility will be answered by a "live" person	2007-2008	Implementation of new phone system allows for more flexibility.Live person is answering phones where practical.
6.4	*	Develop a customer service employee team to identify and address recurring customer service issues, operational efficiencies, procedural recommendations, training opportunities, etc.	2007-2008	Customer Service Team has been developed, list of issues to be addressed has been developed. Team is meeting monthly to address issues.
6.5	+	Implement updated emergency operating plans and train employees on them	2007-2008	Training has taken place at all facilities.
6.6	*	Update all policy manuals, ordinance codes and training manuals to reflect current practices	2007-2009	Several groups of administrative policies have been sent to the Board and approved.
6.6A	+	Update and publish Park Ordinance Code Book	2007-2008	Distributed to staff, police, fire and school districts.
6.6B	*	Review and update Administrative Policy Manual	2009-2010	Several groups of administrative policies have been sent to the Park Board and approved
6.6 C	=	Review and update Full Time & Part Time Personnel Guidelines	2008-2009
6.7	*	Develop a customer service staff recognition program for above and beyond service	2009-2010
6.8	=	Implement practices such as hiring bi-lingual employees and conducting diversity training, that allow for better communication and service to non-English speaking customers	2009-2010
6.9	+	Develop and conduct random surveys of customer satisfaction and needs, analyze results and communicate for future improvement opportunities	2007-2008	Reports on outdoor pools, golf courses, and camps are complete for 2007. Plans are underway for distributing surveys in 2009.

Initiative: UPGRADE TECHNOLOGY

Item	Status	Initiative	Target Date	Comments
7.1	*	Maximize use of technology to improve the management and dissemination of timely and reliable information (e.g., electronic bulletin boards, e-newsletters, etc.).	2007-2010	Implemented new websites, e-newsletters, increased use of Rec Trac for reporting and Intranet being developed
7.1A		Explore and implement document management system	2009-2010
7.1B	*	Evaluate and recommend Time & Attendance system.	2007-2008	Meeting with vendors and seeing demos.
7.1C	+	Evaluate and recommend Program Registration software (Webtrac, Maintrac).	2007-2008	Decision reached to remain with Rec Trac through 2010. Will be revisited in next strategic plan.
7.1D	=	Implement Time & Attendance software recommendation	2008-2009
7.1E	+	Implement Program Registration software recommendation	2007-2009	Item is for next strategic plan.
7.1F	+	Upgrade to Exchange 2007	2007-2008
7.1G	=	Max Ice (evaluate and recommend ice scheduling software)	2008-2009
7.1H	=	MSI (evaluated and recommend general ledger, accounts payable and payroll software)	2008-2009
7.1I	+	Fore Reservations (evaluate and recommend golf software)	2008-2009	Software is meeting current needs--no change recommended at this time.
7.1J	+	Upgrade Maintrac software	2007-2008
7.1K	+	Implement Park Services on upgraded Maintrac	2007-2008	System upgrade is completed; VSI was on site to assist in implementation and conduct training.
7.1L	*	Implement Park Center on upgraded Maintrac	2007-2008	Park Center participated in training and implementation meeting with VSI and will implement at the end of pool season.
7.2	*	Increase ability to quickly deliver new functionality and/or systems in response to business needs ( i.e., debit card processing, work request systems etc.)		Implemented Get- it cards; generated e-mail program registration reminders to previous registrants.
7.2A	*	Implement a district-wide work request system	2007-2008	Reviewing Maintrac and Sharepoint Services
7.2B	+	Expand use of pass management system where it may apply	2007-2008	Fitness memberships, group exercise passes, tennis memberships, Splash Landings & Outdoor pool memberships and public skating passes are all on the pass management system. No other operations are applicable at this time.
7.2C	*	Implement district-wide gift card / debit card system.	2007-2008	Debit card available for outdoor pools summer 2007 & 2008; GPD gift card is being researched.
7.2D	+	Expand use of pass management system where it may apply	2007-2008	Pass management is being used at Fitness, Pools and Ice. No other uses are practical at this time.
7.3	+	Provide a flexible infrastructure capable of supporting employee in a location neutral workforce and provide Internet access for customers ( i.e. WI-FI hotspots, 24/7 access).	2007-2008	Employees have access to e mail from home. Specified employees have ability for remote access to the park district network. Wi Fi access is available at Park Center and Ice Center.
7.3A	+	Implement patron use of personal wireless devices and, if feasible, implement at Park Center and Administration Building.	2007-2008	Wi Fi access is installed at Park Center and available for public use.
7.3B	+	Identify other Wi Fi sites and implement	2007-2008	Wi Fi installed at Ice Center and available for public use.
7.4	+	Implement a single district wide phone system with unified messaging.	2007-2008	Implementation - December 2007
7.5	+	Use third party consultant to assist in development of technology plan	2007-2008	Consultant reviewed overall plan and involved in phone system evaluation.
7.6	+	Consolidate the management of all initiatives such as mobile phones, copiers, fax, and video surveillance equipment into Information Technology Dept.	2009-2010
7.6A	*	Implement and evaluate security cameras at specified locations	2008-2009	Cameras have been installed at Glenview Ice Center.
7.6B	*	Evaluated, recommend and implement changes to existing cell phone services	2007-2008	Changes being made as contracts expire.
7.6C	+	Implement use of PDA/Smart phones for key staff	2007-2008	Executive Director, Division Superintendents and management staff at Park Center have Smart phones.
7.7	=	Implement use of intranet to enhance internal communications, operating efficiencies	2008-2009
7.8	*	Maximize the use of electronic data to enhance trend reporting, analysis and setting benchmarks (registrations, attendance, etc.)	2008-2009	Developing Attitude and Interest Survey that will allow benchmarking to other like communities
7.9	+	Foster a high level of confidence in the reliability and stability of park district systems	2007-2008	Ongoing project but 2007-2008 initiatives have been completed- Computer hub moved to Park Center to use generator backup if necessary.
7.9A	+	Centralize server and network hardware	2007-2008	Completed the move of computer hub to Park Center.
7.9B	+	Implement data back-up using DSL/cable	2007-2008
7.10	*	Restructure file management system and improve file security.	2007-2008	Restructuring of Park Center file directories is complete.

Initiative: IMPROVE INTERNAL COMMUNICATION

Item	Status	Initiative	Target Date	Comments
8.1	*	Create universal standards for effective communication: templates to ensure a consistent message and reliable information are being communicated (voicemail greeting, email signature lines, memo format, meeting agendas, etc.).	2007-2008	Marketing templates have been created for press releases, media alerts, bios.
8.2	*	Establish regularly scheduled meetings and training sessions for all levels of staff to foster top-down and bottom-up communication.	2007-2010	Ongoing
8.2A	+	Implement semi-annual all FT staff meetings	2007-2008	Three meetings have been held.
8.2B	*	Implement quarterly supervisor / manager meetings	2007-2008	Fast Track Computer Training, Simon Bailey Customer Service, Environmental Training and Team Training.
8.2C	*	Implement quarterly breakfast with Executive Director	2008-2009	Structure for the meetings (participant selections, questions, etc.) is in development.
8.3	+	Implement an annual employee opinion survey (year round and seasonal employees), analyze & communicate results, implement changes as necessary.	2007-2008	Surveys completed for 2007 and 2008.
8.4	*	Create and delivers a bi-monthly electronic newsletter targeted toward all employees, volunteers and independent contractors (instructors, etc.) and key partners.	2008-2009	Weekly Keeping You Informed and Quarterly newsletter are distributed to staff.
8.5	*	Flow-chart current business processes to increase cross-functional communication and use as a baseline for any future operational or organizational changes	2009-2010	Workers comp process and preschool payment plan processes have been documented and process improvements made.
8.6	+	Establish a team to help facilitate communication and team building through regularly scheduled professional and social internal events.	2007-2008	"Fun Team" is in place, events are being planned and carried out.
8.7	*	Develop and implement a new commissioner orientation program.	2007-2008	Various one on one sessions have taken place to provide training and background information.

Initiative: BROADEN AND ELEVATE MARKETING EFFORTS

Item	Status	Initiative	Target Date	Comments
9.1	*	Develop and implement a Glenview Park District branding strategy that includes a tag line, consistent look and feel for materials, signage and logo	2007-2008	Processes, procedures and standardization for marketing pieces has been implemented. Conducted focus groups to help develop strategy.
9.2	*	Develop/update annual marketing plans and marketing campaigns that are based on business plans with measurable goals for each major facility/program area	2007-2008	Ice center, outdoor pools and both golf course plans are complete.
9.2A	*	Re-evaluate all current and future public information pieces based on their effectiveness in reaching target markets and meeting defined marketing communication objectives.	2008-2009	Have updated Park Brochure, various facility marketing pieces and website.
9.3	+	Create a dynamic results-oriented marketing department	2007-2008	Ongoing - marketing director hired; implemented increased use of market research, realigned staff responsibilities.
9.3A	+	Explore new marketing opportunities	2007-2010	Developed new marketing efforts with Glen Town Center and North Shore Tourism Bureau; LaSalle Bank promotion with Glenview National 9; implemented integrated marketing campaigns to increase public awareness through multiple meda outlets; developed joint hockey brochure with Stars.
9.4	+	Increase the use of the Internet as a marketing tool including e-brochures, forms, community e-newsletter and regular website updates	2007-2010	E-newsletters, e-mail blasts, online surveys, online registration forms and regular website updates have all been implemented.
9.5	*	Develop a Sponsorship/Advertising strategy	2009-2010	Being assigned as an intern project to work with all areas of park district
9.6	+	Increase marketing research to reach target markets including use of internal data, community surveys, customer surveys, demographic data and focus groups	2007-2008	Outdoor pools, golf courses and camp reports completed and utilizing external research for planning.
9.7	=	Develop a marketing campaign targeted toward businesses to generate sports league participation, golf/tennis lessons for business execs, holiday party and meeting facility rentals, company outings	2009-2010

Initiative: EMPLOYER OF CHOICE

Item	Status	Initiative	Target Date	Comments
10.1	+	Develop a recruitment, screening, and training program for all new employees.	2007-2008	Formal summer recruitment program is in place.
10.1A	+	Recruitment - Develop a database of local area high schools & colleges for communicating job opportunities.	2007-2008	Data base created- recruiting booths set up in local schools.
10.1B	+	Recruitment - Flow chart hiring process for FT, PT and seasonal employees and make recommendations for improvement	2007-2008	Process developed and documented and available on shared computer drive.
10.1C	*	Screening - Formalize process for ISP criminal background checks	2007-2008	Criminal background checks are completed on all new employees. Process for volunteers was approved by Park Board in Sept. 08.
10.1D	*	Screening - Investigate & analyze time and cost associated with nationwide criminal background checks for all employees.	2007-2008	Potential vendors have been identified. Currently conducting cost analysis.
10.1E	*	Screening - Investigate & analyze time, cost, and legal issues associated with general aptitude and personality testing for all employees.	2007-2008	Implemented pilot program for pre-employment testing.
10.1F	*	Screening - Establish process for conducting pre-employment reference checks and employment verification for all employees.	2007-2008	Pre-employment reference checking is taking place.
10.1G	+	Screening - Establish process for conducting education verification for all employees.	2007-2008	Consideration was given but not cost or time effective at this time.
10.1H	*	Training - Develop/Update new hire orientation for FT, PT, and Seasonal employees.	2007-2008	New hire full time employees have participated in a multiple session orientation.
10.1I	+	Training - Develop/Update benefits orientation for FT & PT-IMRF employees.	2007-2008	Power Point presentation developed and presented to new hires.
10.1J	*	Training - Develop process/schedules to allow all employees to attend new hire orientation and mandatory safety/awareness training programs	2008-2009	Date changed from 2007-2008. New Employee training with Executive Director implemented with all Full Time employees.
10.2	*	Plan, develop and conduct ongoing developmental training in common critical areas.	2007-2010	Ongoing- Team training classes scheduled; Outlook training session conducted.
10.2A	*	Customer Service - Develop training plan for Customer Service Training and implement	2007-2008	Simon Bailey workshop conducted and another district wide program being developed for Feb. 09
10.2B	*	Information Technology - Develop IT core curriculum and implement	2007-2008	Ongoing-Conducted in house training on the use of Outlook and basic Excel
10.2C	=	Marketing - Develop training plan for marketing and communications and implement	2007-2008
10.2D	+	Human Resources - Topics including Performance Management, FMLA, ADA.	2007-2008	All supervisors attend PDRMA-sponsored three day seminar on a variety of HR topics including the topics shown
10.2E	+	Disability Awareness - Develop training plan for disability awareness and implement.	2007-2008	Worked with NSSRA on updating their policy and procedure manual. Training was held for supervisory staff.
10.3	+	Plan, develop, and implement regular function-specific training for business and IT professionals, senior staff, and other specialists	2007-2008	Participation in outside training has increased.
10.4	+	Conduct a comprehensive survey to assure fair and competitive wages and benefits.	2007-2008	Watson Wyatt compensation survey complete and recommendation implemented.
10.5	+	Create a state-of-the-art college internship program	2008-2009	Have hosted two recreation interns, IT intern and Marketing intern. Formal internship information packets are being updated.
10.6	*	Refine the employee performance appraisal process for all classifications (Full-time, part-time, seasonal, introductory.	2008-2009	Division superintendent forms have been updated.
10.7	+	Create a district-wide part-time volunteer coordinator position to expand and efficiently manage volunteer resources and recognition.	2009-2010	Volunteer coordinator position is in place and filled.
10.8	+	Conduct annual benefits fair.	2009	Benefits Fair held in 2007 and 2008. Future plans are to conduct benefit fairs every other year and initiate wellness fairs.